Last updated: 22 September 2026
Questions, problems, or something that looks broken: [email protected]. One person reads that address, and you will get a reply.
This page covers the Nytely apps for iOS and Android only. The Luvi creator platform at luvi.fans has its own support.
They are. Coins are a consumable purchase, and neither store restores those — they live on the device, so deleting the app deletes them. We say so on the paywall before any purchase, and it is why the app nudges you to spend rather than save.
A subscription is different: tap Restore purchases in You and it comes back.
Coins you were given — the daily bonus, the coins that come with a subscription — expire 30 days after you receive them, and they are always spent before coins you paid for. Coins you bought never expire.
The app shows what is about to run out on the coin packs screen.
Because the subscription does not open the catalogue: it gives you coins. A lump the day you subscribe, then a larger daily bonus for as long as it runs. You spend those coins on whichever episodes you want.
Where you bought it, not here. On iOS, open Settings, select your name, then Subscriptions. On Android, open the Play Store app, select your profile, then Payments and subscriptions. Either way, tapping Manage subscription in You takes you there. Deleting the app does not cancel anything.
Request a refund through the store where you purchased: https://reportaproblem.apple.com for iOS, or https://support.google.com/googleplay/answer/2479637 for Android. If your purchase did not arrive, contact [email protected] with the order reference so we can investigate.
That is a bug and we want to hear about it. Tell us which series and which episode, and roughly what happened.
Delete the app: the coin balance, your unlocks and your streak live on your phone and go with it. For anything we hold — see the Privacy Policy — write to us and we will act on it.