Please realise that Club is a diverse community and, while you may not necessarily agree with someone’s point of view, it may not be a violation of our Community Guidelines. That said, when you see a page on Club that you feel violates our community guidelines, please take the time to report them via our reporting tool. You can read more about how to report a creator or a post here. A member of the Trust & Safety team will review the report and if our Community Guidelines have been violated, the case manager will contact the creator to let them know that they are outside these guidelines.
This is a commitment to creators. We know this is your livelihood. We invest heavily in making these decisions as fair and transparent as possible. We always want creators to feel like they have an open line of communication. So how does this translate to moderation? Our first reflex is always to try to educate creators to help them understand how a rule has been broken and how to remedy the issue. In cases where the violation is particularly bad or intentional, we may take further action such as suspending or removing their account. In the most extreme cases, we may ban a creator from using Club.
Because you are raising funds on Club, we may be held accountable for what you do with those funds, so we may also look at what you do with your membership off our platform. As a result when we talk about “On Club,” it means the creations you are funding on and through Club. When reviewing a page, we look at how creations are shared, where the page is linked to and where the traffic comes from. No matter what happens, we always give creators the opportunity to appeal a decision by contacting us and sending any relevant information they believe was not considered. We may not change our minds, but we will always listen.
These Community Guidelines exist to shape and guide Club and the growing number of creators and communities using it. This is not about building an arbitrary framework of “right” or “wrong.” It’s about making Club a place where diverse creators and their communities feel excited, supported, and happy to exist, while still allowing for different – and sometimes even conflicting – points of view.
These guidelines summarise a thorough, thoughtful and living internal policy that we spent time thinking about and defining with guidance from community and safety experts. We’re proud of these guidelines because we believe they will help creators build a safe and supportive environment in which they can continue to create, share and build intimate and lasting relationships with their fans.
To summarise: Club is for creators who put something original out into the world. As a creator, you may not post creations that infringe on others’ intellectual property rights.
If you want to read more about our copyright infringement policies, you can find more information in our Copyright and Trademark Policy.
To summarise: We don’t allow bullying or harassment because we want Club to feel like a safe place for our various communities. At the same time, we want people to be able to express themselves, be critical and discuss controversial issues.
We recognise that discussing celebrities, media or other public figures can sometimes involve harsh criticism, and we believe that is an appropriate part of free debate. However, we draw the line when it comes to harassing private figures, or taking any action that might affect people’s physical safety, regardless of whether these people are private or public figures.
As much as we want you to be able to express yourself, we want all of our users to have the right to express their opinion without feeling intimidated. Even the most difficult conversations should take place in the most respectful way. Here is how we define these kinds of behaviour.
You cannot attempt to intimidate anyone, either directly or by using your influence over others. We treat real-life interactions more seriously than online interactions when analysing whether a line has been crossed because it can be more threatening and lead to physical violence. When both sides engage in similar behaviour, such as feuds between public figures, we are less likely to take action.